Terms of Service

1. Scope

These Terms of Service apply to all orders placed through the Grandkicks online shop.

Shop name: Grandkicks
Company name: Grandkicks LTD
Email: hello@grandkicks.co.uk
Phone: +44 113 262 5166
Address: 236 Meanwood Rd, Leeds LS7 2AH, United Kingdom

By placing an order through our website, the customer agrees to these terms.

Nothing in these terms affects any statutory consumer rights that cannot legally be excluded or limited.

2. Conclusion of the Contract

The presentation of products on our website does not constitute a legally binding offer to sell.

By completing the checkout and placing an order, the customer submits an offer to purchase the selected goods.

The contract is concluded when Grandkicks accepts the order, which may occur through:

• An order confirmation sent by email; or

• Dispatch of the goods.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, product availability issues, pricing errors, or other legitimate circumstances.

If we cancel an order after payment has been taken, the relevant amount will be refunded.

3. Prices and Payment

All prices are displayed in GBP (£).

Applicable taxes and charges will be displayed as required during the checkout process.

The payment methods available to customers are displayed during checkout.

Payment is generally due at the time the order is placed.

4. Delivery

Delivery will be made to the address provided by the customer during checkout.

Orders are generally processed within 1–2 business days.

Standard delivery is estimated at 6–8 business days, with an estimated total delivery time of approximately 7–10 business days, including processing.

Certain furniture, bulky, personalized, or made-to-order products may have different processing or delivery times. Where applicable, these details will be displayed on the product page or communicated during the ordering process.

We will inform customers as soon as reasonably possible if there are significant delays affecting an order.

5. Shipping Costs

We currently offer free standard shipping within the United Kingdom on eligible orders.

Any applicable shipping charges or special delivery arrangements will be clearly displayed at checkout before payment is completed.

For larger or bulky furniture items, delivery arrangements may differ where stated on the product page or at checkout.

6. Cancellation and 30-Day Return Policy

Consumers may have a statutory right to cancel certain distance contracts under applicable UK consumer protection laws.

Where applicable, the statutory cancellation period is generally 14 days from the day after the customer receives the goods.

In addition to applicable statutory rights, Grandkicks offers a 30-day return period for eligible products, subject to the conditions in our Return & Refund Policy.

To request a cancellation or return, customers should contact us clearly and promptly using the contact information provided below.

Further information about cancellations, returns, exclusions, and refunds is available in our Return & Refund Policy.

7. Return Policy

Eligible products returned under our 30-day return policy should:

• Be unused and undamaged.

• Be returned in their original packaging where reasonably possible, or suitable protective packaging.

• Be returned in reasonably good condition.

Certain personalized, made-to-order, assembled, or modified products may be excluded from our voluntary 30-day return policy where applicable.

For eligible returns due to personal reasons, the customer may be responsible for return shipping costs.

For faulty, defective, damaged, or incorrectly supplied items, Grandkicks will arrange or reimburse reasonable return shipping costs as applicable.

Further details are available in our Return & Refund Policy.

8. Consumer Rights and Product Warranty

The statutory consumer rights and protections applicable under UK law apply to purchases made through our website.

Where a product is faulty, defective, not as described, or otherwise does not meet applicable legal requirements, customers may have rights including:

• Repair

• Replacement

• Price reduction

• Refund

• Other remedies available under applicable law

Nothing in these Terms of Service limits or excludes any legal rights that cannot lawfully be excluded or limited.

9. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful.

This includes liability for:

• Fraud or fraudulent misrepresentation.

• Death or personal injury caused by negligence.

• Breach of legal rights that cannot lawfully be excluded.

• Any other liability that cannot legally be excluded or limited.

To the extent permitted by law, Grandkicks is not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

10. Data Protection

Personal data is processed in accordance with applicable data protection laws.

Further information about how we collect, use, and protect personal information is available in our separate Privacy Policy.

11. Applicable Law

These Terms of Service and any disputes arising out of or in connection with an order or the use of this website shall be governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to the customer.

Nothing in these terms prevents a consumer from relying on mandatory protections available under applicable law.

12. Contact

If you have any questions about these Terms of Service, your order, or our products, please contact our customer service team.

Email: hello@grandkicks.co.uk
Phone: +44 113 262 5166