Privacy Policy

This Privacy Policy describes how Grandkicks ("we", "our", or "us") collects, uses, and protects your personal information when you visit or make a purchase from our website.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with applicable data protection laws.

Information We Collect

When you visit or interact with our website, we may collect the following types of information:

Personal Information

• Full name

• Billing and shipping address

• Email address

• Phone number

• Payment information, which is processed securely through our payment providers

Order Information

• Products purchased

• Order history

• Transaction details

Technical Information

• IP address

• Browser type

• Device information

• Cookies and usage data

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders

• To communicate with you regarding your orders or inquiries

• To provide customer support

• To improve our website and services

• To prevent fraudulent transactions

• To comply with legal and regulatory obligations

• To maintain the security and functionality of our website

Where required by applicable law, we will obtain your consent before using your personal information for specific purposes such as certain forms of direct marketing.

Payment Security

Payments made through Grandkicks are processed securely through the payment providers and payment services available at checkout.

We do not store your full payment card details on our own servers.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience and to understand how visitors use our site.

Cookies may be used for:

• Website functionality

• Analytics and performance tracking

• Remembering preferences

• Personalizing content and advertisements, where applicable

You may manage or disable cookies through your browser settings if you prefer. Some website features may not function properly if certain cookies are disabled.

Where required by law, certain non-essential cookies will only be used after the appropriate consent has been provided.

Sharing Your Information

We may share your information with trusted third-party service providers where necessary to operate our business, such as:

• Payment processors

• Shipping and logistics providers

• Website hosting and e-commerce service providers

• Analytics services

• Customer support and communication providers

These service providers may process personal information only as necessary to provide their services to us and are expected to handle such information appropriately.

We may also disclose personal information where required to do so by law or where reasonably necessary to protect our legal rights, customers, website, or business.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including complying with legal, accounting, tax, or reporting requirements.

Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal data

• Object to or restrict certain processing activities

• Request information about how your personal data is processed

To exercise these rights, please contact us using the information below.

Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: hello@grandkicks.co.uk
Phone: +44 113 262 5166

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

The updated version will be posted on this page and will take effect from the date it is published.