Return & Refund Policy

1. Overview

At Grandkicks, we want our customers to shop with confidence. This Return & Refund Policy clearly explains how returns, cancellations, and refunds are handled.

This policy applies to orders delivered within the United Kingdom. Nothing in this policy affects your statutory consumer rights.

2. Right of Return – 30-Day Return Period

In addition to your statutory consumer rights, Grandkicks offers a 30-day return period for eligible products.

You may request a return within 30 days of receiving your order, provided the product meets the conditions below.

To be eligible for a return:

• The item must be unused and undamaged.

• The item must be returned in its original packaging where reasonably possible, or securely packaged to prevent damage during transit.

• The return request must be submitted within 30 days of delivery.

• Furniture and other large items must not have been assembled, installed, or modified where doing so prevents the item from being returned in its original condition.

Once your return has been approved, we will provide return instructions.

Your statutory rights regarding faulty, defective, damaged, or incorrectly supplied goods are not affected by this 30-day return policy.

3. Non-Returnable Items

The following items may not be eligible for return under our voluntary 30-day return policy:

• Items that have been used, damaged, altered, or modified after delivery.

• Furniture or products that have been assembled or installed, where this affects their condition or resaleability.

• Items that are not returned in reasonably good condition.

• Personalized or made-to-order products, where applicable.

• Products made to a customer's specific requirements, where applicable.

• Gift wrapping or additional service fees, where applicable.

These exclusions do not affect your statutory rights where a product is faulty, defective, damaged, or not as described.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as reasonably possible.

Depending on the circumstances and your legal rights, we may provide a repair, replacement, or refund.

To help us resolve the issue quickly, please provide:

• Your order number.

• Clear photographs or a short video showing the issue.

• A brief description of the problem.

Where a return is required because the item is faulty, defective, damaged, or incorrectly supplied, Grandkicks will arrange or reimburse reasonable return shipping costs as applicable.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Damaged, defective, or incorrect items

Where the product is faulty, defective, damaged, or incorrectly supplied, Grandkicks will cover reasonable return shipping costs as applicable.

Returns for personal reasons

If you are returning an eligible item because you have changed your mind or no longer want the product, you may be responsible for the return shipping costs.

For large or bulky furniture items, return costs may be higher than standard parcel shipping. Any applicable return shipping charges or arrangements will be communicated before the return is completed.

6. How to Return an Item

To request a return, please contact us using the information provided on our Contact Us page.

After your return has been approved:

1. We will provide return instructions or a return label where applicable.

2. Pack the item securely using its original packaging where reasonably possible, or suitable protective packaging.

3. For furniture and large items, ensure the product is adequately protected against damage during transportation.

4. Attach the return label if one has been provided.

5. Send the item using the postal or courier service specified in our return instructions.

Return Address

Grandkicks LTD
236 Meanwood Rd
Leeds LS7 2AH
United Kingdom

Please do not send a return to any other address unless our customer support team specifically instructs you to do so.

7. Refund Process

Once a returned item has been received and inspected, we will process the applicable refund in accordance with this policy and your statutory rights.

Refunds will normally be issued using the original payment method.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Where a refund is due under your statutory cancellation rights, we will process it in accordance with applicable UK consumer protection requirements.

8. Contact Information

For return and refund inquiries, please contact us:

Email: hello@grandkicks.co.uk
Phone: +44 113 262 5166