Frequently Asked Questions

1. How can I contact customer support?

You can contact Grandkicks using:

Email: hello@grandkicks.co.uk
Phone: +44 113 262 5166

We aim to respond to customer inquiries within 12 hours during normal customer service operations.

2. Where is Grandkicks located?

Our business address is:

Grandkicks LTD
236 Meanwood Rd
Leeds LS7 2AH
United Kingdom

3. How long does shipping take?

Orders are generally processed within 1–2 business days.

Standard delivery typically takes 6–8 business days.

The estimated total delivery time is approximately 7–10 business days, including processing.

Certain furniture, bulky, personalized, or made-to-order products may have different delivery times. Where applicable, the relevant information will be provided on the product page or during checkout.

Tracking information will be provided where available once your order has been dispatched.

4. How can I track my order?

After your order has been shipped, you will receive a confirmation email with tracking information where tracking is available.

You can use the tracking information provided in your shipping confirmation to check the progress of your delivery.

5. What is your return policy?

We offer a 30-day return period for eligible products, subject to the conditions outlined in our Return & Refund Policy.

For eligible returns due to personal reasons, the customer may be responsible for return shipping costs.

For faulty, defective, damaged, or incorrectly supplied items, Grandkicks will arrange or reimburse reasonable return shipping costs as applicable.

For furniture and other large items, specific return arrangements may apply due to their size or weight.

Please contact us before returning any item.

Email: hello@grandkicks.co.uk

6. What happens if my item is damaged or delivered incorrectly?

If you receive a damaged, defective, or incorrect item, please contact us as soon as reasonably possible.

Please provide your order number and clear photographs or a short video showing the issue.

After reviewing the issue, we will work with you to arrange an appropriate remedy, which may include a repair, replacement, or refund depending on the circumstances and your applicable consumer rights.

Where a return is required, Grandkicks will arrange or reimburse reasonable return shipping costs as applicable.

7. Can I cancel or change my order?

Please contact us as soon as possible if you need to change or cancel an order.

We may be able to accommodate changes or cancellations before the order has been dispatched.

Once an order has been dispatched, cancellation or changes may no longer be possible. In this case, you may be able to return an eligible item in accordance with our Return & Refund Policy.

Email: hello@grandkicks.co.uk

8. Do you charge any additional fees?

We offer free standard shipping within the United Kingdom on eligible orders.

Any applicable shipping charges or special delivery arrangements will be clearly displayed at checkout before payment is completed.

For larger or bulky furniture items, delivery arrangements may differ where stated on the product page or at checkout.

Applicable taxes and charges will be displayed as required during checkout.

9. Do you sell furniture and home décor?

Yes. Grandkicks offers a selection of furniture and home décor products designed to bring style, comfort, and character to your home.

Product specifications, dimensions, materials, and other relevant information are provided on the applicable product pages.

10. What if I receive the wrong product?

If you receive a product that is different from what you ordered, please contact us as soon as possible with your order number and photographs of the product received.

We will review the issue and arrange an appropriate solution, which may include a replacement or refund.

11. Are personalized or made-to-order products returnable?

Certain personalized or made-to-order products may not be eligible for our voluntary 30-day return policy.

This does not affect your statutory rights if the product is faulty, defective, damaged, or not as described.

Please check the product information before placing your order or contact us if you have questions.

12. What payment methods do you accept?

The payment methods available to you will be displayed during checkout.

Depending on availability, these may include major credit and debit cards and digital payment methods such as Apple Pay, Google Pay, or PayPal.