Shipping Policy

At Grandkicks, we are committed to providing reliable, transparent, and convenient shipping. This policy outlines our order processing times, estimated delivery times, shipping costs, and order procedures to provide a clear and trustworthy shopping experience.

1. Order Processing Time

Processing time: 1–2 business days (Monday to Saturday)

Order deadline: 5:00 PM (GMT)

Orders received after 5:00 PM, on weekends, or on UK public holidays will be processed on the next working day.

Processing times may vary for certain furniture, bulky, personalized, or made-to-order products. Where applicable, any product-specific processing time will be displayed on the product page.

2. Shipping & Delivery Time

Standard shipping: 6–8 business days

Estimated total delivery time: approximately 7–10 business days, including processing.

Delivery times are estimates and may vary depending on the destination, product type, courier availability, weather, or other circumstances outside our reasonable control.

For larger furniture or bulky items, delivery arrangements may differ. Any applicable delivery information will be communicated during the ordering process.

3. Where We Deliver

We currently deliver to addresses within the United Kingdom.

If your location is not supported by our delivery service, the order may not be available for checkout.

4. Shipping Costs & Services

Free Standard Shipping

We currently offer free standard shipping within the United Kingdom on eligible orders.

The applicable shipping option and any available delivery charges will be clearly displayed at checkout before payment is completed.

Orders containing large, bulky, or oversized furniture may be subject to different delivery arrangements where stated on the product page or at checkout.

5. Shipment Tracking & Order Confirmation

Once your order has been dispatched, you will receive a shipping confirmation by email where tracking information is available.

Tracking updates may take 24–48 hours to become visible after dispatch.

Where tracking is provided, you can follow your shipment using the tracking information included in your shipping confirmation.

6. Customs, Fees & VAT

We currently deliver within the United Kingdom.

Any applicable taxes or charges will be displayed as required during the checkout process.

We do not intentionally add unexpected delivery charges after an order has been placed.

7. Order Changes & Cancellations

Requests to change an order or delivery address should be submitted as soon as possible after placing the order.

Where possible, changes or cancellations may be accommodated before the order has been dispatched. Once an order has been dispatched, cancellation or changes may no longer be possible.

If an order has already been shipped, you may return an eligible product in accordance with our Return & Refund Policy.

Customer support response time: within 12 hours during normal customer service operations.

8. Returns & Exchanges

Eligible returns are accepted within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

For damaged, defective, or incorrectly supplied items, Grandkicks will arrange or reimburse reasonable return shipping costs as applicable.

For eligible returns due to personal reasons, the customer may be responsible for return shipping costs.

For furniture and other large items, specific return arrangements may apply because of their size and weight.

For return requests, please contact:

Email: hello@grandkicks.co.uk

9. Undeliverable or Incorrect Addresses

Customers are responsible for providing complete and accurate delivery information.

If an order cannot be delivered because of an incorrect or incomplete address, we will contact you to determine the appropriate next steps.

Additional shipping costs may apply if the order needs to be reshipped due to incorrect information provided by the customer.

This does not affect your statutory consumer rights.

10. Contact Information

If you have any questions about your order or delivery, please contact us:

Email: hello@grandkicks.co.uk
Phone: +44 113 262 5166